1. Cancellation Request

Cancellation requests must be successfully submitted through the official website. Requests through calls, messages, or emails may not be considered valid unless confirmed by the system.

2. Cancellation Rules

Refund eligibility is as follows:

• Cancellation prior to 48 hours of booking time: 100% Refund
• Cancellation within 48 hours of booking time: No Refund

3. Customized Products

The following items are strictly non cancellable and non refundable:

• Cakes
• Personalized items
• Customized decorations or products prepared specifically for the customer

4. Cancellation Approval

Cancellation becomes valid only after successful submission and confirmation through the website.